The Works Case Study

The Works has been working with RichRelevance since 2013, employing product recommendations and content personalisation solutions across its website www.theworks.co.uk. As ecommerce sales have grown as a percentage of overall sales, The Works were looking to improve other areas of their website. In 2017 they started to look for a new onsite search solution, as their current solution lacked functionality as well as performance data on how it was working.